Fixed Price Surgery at The New Victoria Hospital
What you need to know
Your stay
The length of your stay will be determined by your consultant. Unlike many private hospitals, our fixed prices are not subject to a maximum number of days stay. No extra charge will be made if, for medical reasons you need to stay for longer than originally expected. There will be no refund if you are discharged earlier than expected.
Your consultant
All our surgeons and anaesthetists are consultants who hold or have held consultant posts within the NHS. All are experts in their chosen fields and we are fully equipped to offer an extensive range of medical and surgical procedures.
If you have not already been referred to a consultant by your GP we should be happy to provide you with the names of relevant consultants who work at The New Victoria Hospital.
Your booking
Your consultant will arrange your admission date which we will confirm in writing along with the fixed price for your treatment. At the same time we ask you to complete and return a registration form and health questionnaire. By providing us with this essential information, these forms enable us to offer you a faster and more efficient service on your arrival at The New Victoria Hospital.
We will ask you to pay in advance for Fixed Price Surgery. A full refund will be given should you cancel before admission, see Terms and Conditions. However, you will be charged in full if, after admission, you decide not to have the operation.
Your admission
On arrival you will be welcomed by a nurse who will take you to your room and help you settle in. Your surgeon and anaesthetist will normally visit you before your operation to explain the procedure and answer any questions you may have regarding your treatment.
Prostheses
Prostheses, such as artificial hips and knees, are not included in the fixed price but we will be pleased to provide an estimate of the likely costs prior to your admission.
Your account - Extras
At the end of your stay you will be billed for telephone calls, visitors' meals and other services which are not part of your Fixed Price Surgery. We require these extras to be paid for on your discharge from hospital.
What is not included in your Fixed Price Surgery
- All visits to your consultant before admission and after discharge
- Hospital treatment and tests prior to your admission and after your discharge including: X-rays, scans, blood and other pathology tests, physiotherapy and medical supplies and equipment including crutches
- Extra overnight accommodation when not required for medical reasons
- Hotel charges including telephone calls, alcoholic drinks and meals for visitors
- Accommodation for a parent accompanying a child
- Ambulance transport to and from hospital
- Take home and post discharge drugs and dressings
How to settle your account
We aim to put your mind at rest by making as many of the financial and administrative arrangements as possible before your admission date.
Methods of payment:
- The hospital accepts payment by cheque
- Bankers draft
- Cash
- Mastercard and Visa credit cards
If you pay by cheque and the amount exceeds your cheque guarantee limit we ask that you pay five days in advance so that your cheque may be cleared prior to your admission. Please make your cheque payable to The New Victoria Hospital.
Terms and conditions
- We reserve the right to amend or refuse treatment at a fixed price should we be concerned that your general medical condition could result in complications
- The Registration Form contains a financial agreement which we ask you to sign. By signing it, you recognise and accept your responsibility for settling your account. (If the patient is under 18 years of age, the agreement should be signed by the patient’s parent, guardian, or legal representative)
- If payment is not made we reserve the right to cancel or postpone your admission
- A full refund will be given should you cancel before admission provided you give a minimum of 48 hours notice. If you have to cancel for medical reasons, your surgery will re-booked on the same terms and conditions
- You will be charged in full if, after admission, you decide not tohave the operation and take out or change your treatment
- There will be no refund if you are discharged earlier than expected
